Statistics are showing that there's an ever increasing number of businesses that are now turning to the web for the procurement of office furniture, in particular to small to medium sized enterprises.
Leeds, United Kingdom, January 7, 2015 (Newswire.com) - According to Kit Out My Office, todays business owners and office managers are now more likely than ever to buy their office furniture online, rather than shop around local stores or via traditional trade sales brochures and catalogues.
Head of Digital at Kit Out My Office stated, "We surveyed thousands of small to medium sized businesses asking about their office supplies procurement habits in recent times and compared that to what their typical route to purchasing was five years ago".
The office furniture purchasing habits survery by Kit Out My Office found that there had been a 76% uplift in businesses that have converted from traditional forms to buying online.
Furthermore, those that made the change, a startling 95% did so for three key reasons; choice, flexibility of when to shop and ease of purchasing and taking delivery of order.
It was widely noted that in particular to small to medium sized businesses, being able to research, price compare and purchase online from typical 'out of hours' of office opening times allowed for greater flexibility and felt much less pushed in to making a purchasing decision.
Head of Ecommerce, John S Cothill noted that, "As a purely online office furniture retailer, we are delighted to of course see the growing trend of businesses wanting to make their purchase online - no matter if it's from us or one of our competitors, online retail is yet again proving that, no matter the size of the products being shipped, or even the order values, more people are entrusting us as online retailers to do as good, if not better service than a local store".
He goes on to say, "At Kit Out My Office, being a new start-up business in 2014, are goal over the next few years isn't necasarily to make a profit - our priority first and foremost is giving the consumer, being it the general public buyer or a business, we want to make sure we shine bright when it comes to both product selection/quality and also the customer service experience".
"That's why we take things a step further than all of our competitors by offering, what we call, our 'four pillars of customer excellence'. This isn't just a throw away marketing term that we brandish, we geninely want to ensure everyone who makes a purchase from us, we deliver on four key elements, that all of us here at Kit Out My Office - from the shop floor to customer service is that we"
- Have the lowest price, guaranteed
- Super fast, free delivery - no matter the order value
- Easy returns - return and get a refund up to 60 days after purchase
- 24 hour careline - anyone can call us 24/7 for help or advice on a free to call number
"In one sentence, this can be summed up simply as, "never knowingly letting the customer down". In other words, we can and do make mistakes just - we are only human. However, we strongly believe that when mistakes happen, it's all about the follow-up help and support that makes a real difference and a true statement of how good an online retailer really is. For us, the shopping experience [the sale] isn't the be all and end all for us - we're here for customers any time there's an issue".
Visit http://www.kitoutmyoffice.com today to start shopping for your office furniture online.
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